Privacy Policy | I AM Digital

PRIVACY

POLICY

Who are we?
We are I AM Digital. If you have any questions about this Policy, or about how we look after your data generally, please contact iamdigital25@gmail.com.

We are ‘controllers’ of data. This means that, under the Data Protection Act 2018 (the Act) and the EU General Data Protection Regulation (GDPR), we may control and process your personal data. We take privacy very seriously. We are committed to keeping your data secure and processing it fairly and lawfully. We ask that you read this policy very carefully because it contains important information about how we process your personal data.

Data we may collect about you
We collect personal data directly from you via our websites or via other communications between us when you make enquiries with us, or when we provide services to you. The data we collect from you is limited to what we need to collect for these purposes and usually includes:

Your name, business name, address and contact details (usually email address(es), postal address and phone number(s))
Your communication preferences
Your job title and role within your organisation
Details of your website project or business requirement
Content that you provide us for your website, such as team and individual photographs, content, product information and client/third party information
Client or third party information (usually limited to contact details) for marketing purposes, such as for instance use with Mailchimp or similar services
We may monitor your use of our website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider
This information helps us to build a profile of our users. Some (but not all) of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on Use of cookies below

How we use your personal data
We will only use your personal data when the law allows us to. These are most commonly to perform or take steps to enter into a contract with you for the purposes of providing you with website services to comply with a legal obligation where we have your explicit consent, freely given where it is necessary for our legitimate interests and these are not overridden by your rights and interests, or the rights and interests of others

When you make an enquiry with us, we may use the personal information for the following reasons:

follow up your enquiry and provide further information
to add you to our marketing database, subject to your consent
to tailor our services, understand how you heard about us, improve our website and adapt our marketing channels

When you enter into a contract with us under which we agree to provide you with a website or business service, we may use the personal information for the following additional reasons:

To perform the contract
To communicate with you about the project
We may use your information to tailor our marketing activity based on your interests and preferences, subject to your consent. We will not use your information to carry out any automated profiling that could have a legal effect on you

Marketing and opting out
We will not contact you for the purposes of direct marketing unless you have asked us to do so. However, if you have asked us to do so and later your change your mind, you can opt-out at any time with no hassle. To do this, just let us know. See further your rights below for details about how to contact us.

Keeping your data secure
I AM Digital's website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

We will use technical and organisational measures to safeguard your personal data, for example:
Access to our systems is controlled by password and username which are unique to the user

Transferring your information outside of Europe
We do not transfer your personal data outside the UK.

How long do we keep your data for?
We will not keep your data for any longer than is necessary to complete tasks or provide you with services.

By law we have to keep basic information about our customers (including Contact and Identity) for six years after they cease being customers for tax purposes. You also have the right to ask us to delete your data, which is set out below (sometimes known as ‘the right to be forgotten’.)

Please refer to our cookie policy

Your rights
You have various rights under the Act and the GDPR, including the following rights:

Right to object: If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object. We will respond to your request within 30 days (we may be allowed to extend this period in some cases)
Right to withdraw consent: Where we have obtained your consent to process your personal data for certain activities (for example, providing you with services), or consent to market to you, you may withdraw your consent at any time
Data Subject Access Requests (DSAR): You have the right to ask us to confirm what information we hold about you at any time, and you may ask us to modify, update or delete such information. At this point we may comply with your request or, additionally do one of the following: We may ask you to verify your identity, or ask for more information about your request; and where we are legally permitted to do so, we may decline your request, but we will explain why if we do so
Right to erasure: In certain situations, you have the right to request us to “erase” your personal data. We will respond to your request within 30 days (we may be allowed to extend this period in certain cases) and will only disagree with you if certain limited conditions apply
Right of data portability: If you wish, you have the right to transfer your data from us to another data controller. We will help with this – either by directly transferring your data for you, or by providing you with a copy in a commonly used machine-readable format
Right to lodge a complaint: You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

To exercise any of your rights concerning your information, please send an email to the following address: iamdigital25@gmail.com. We may ask you to provide us with proof or your identity. Please do not be offended; this may occur even if we know you. It is a requirement of the GDPR in some cases.

Review
This Policy was last reviewed on 01.03.2025. We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access our website.